Give us a call at 502 384-0770

Warranty/Shipping/Return Policy

We will ship to the Continental United States only. All new bikes come with a year of service(unless other arrangements are made) and a full manufactures warranty on all parts. All online sales are final.

KHS limited Warranty (USA only)

KHS bicycle frames and forks are warranted by the distributor to be free of defects in materials and workmanship for the following periods of time:

Steel Frames/Forks: Ten years from the date of original purchase.

Alloy Frames: Five years from the date of original purchase.

All MTN/Racing Frames: Two years from the date of original purchase.

Extreme Frames: One years from the date of original purchase.

All other parts(excluding turks, tubes, saddles, grips, brake cables and chains) are warrantied by the distributor to be free from defects in materials and workmanship for one year from the date of original purchase. This warranty is freely transferable. Transportation charges are not covered by this warranty.

KHS will replace without charge any frame and/or fork found to be defective pursuant to the terms of this warranty. Replacement parts will be the same as or similar to faulty components in terms of construction and cosmetics, but will be limited to current merchandise on hand. KHS will assume responsibility for labor costs incurred relating to warranty claim only within the first ninety(90) days from the date of original purchase.

KHS bicycles are not designed or sold for use in competitive race and similar events, including bicycle motorcross, ramp jumping, stunt riding, acrobatics, or similar activities, nor are they intended to be used with motors, engines, or other power equipment. The distributor, its authorized KHS dealers, affiliates, or agents shall not be liable under this warranty or any State or Federal law of the common law for any damage or failure, including personal injury, resulting from such use. 

Personal injury, bicycle failure, loss or damage, abuse, neglect, normal wear (such as on tires and tubes, saddles, grips, pedals, chains, etc) improper fit or maintenance by anyone other than an authorized KHS dealer, or use of parts inconsistent with the use originally intended for the bicycle as sold are not covered by this warranty. In no event shall KHS be liable for incidental or consequential damages which might arise as a result of the improper use and/or failure of the bicycle. This warranty entitles you to specific rights which may vary from state to state. 

A written warranty may be attained by calling customer service at (310)632-7173

KHS Warranty Policy – KHS Bicycles

 

Giant limited Warranty 

Giant Bicycle, Inc. (“Giant”) warrants the frame and rigid fork of each new Giant brand bicycle and Giant brand frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. Paint finish and all other original components, and all Giant brand repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase. This warranty applies only to bicycles and framesets purchased new from, and assembled by, an Authorized Giant Retailer.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements. IN NO EVENT SHALL GIANT BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. ALL WARRANTIES ARE VOID IF THE BICYCLE IS MODIFIED FROM ITS ORIGINAL CONDITION OR THE BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER’S MANUAL OR USING THE BICYCLE FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO BICYCLE RACING, BICYCLE MOTOCROSS RACING, STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. GIANT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.